WhatsApp Reply Prompts: Answer Customers Like a Pro, Every Time
The reply library Kenyan shops and salons use to answer customer messages in seconds — polite, on-brand, never scrambling for words. Copy-paste and adapt.
From prompt to saved reply
Run these prompts a few times, then save your favourite replies in WhatsApp Business. The combination — AI drafts, saved replies dispatch — covers 80% of customer questions.
Keep your voice in the output
Tell AI how you speak ('friendly, short, some Sheng, no corporate words') once per conversation. Replies then sound like you, not like a robot that read a manual.
The real prompts
Write professional WhatsApp replies for a [type of business] for these common questions: price, delivery time, availability, returns. Warm tone, under 30 words each.
From the course: AI for WhatsApp Business RepliesHere is a customer conversation. Write a polite reply that answers the objection and moves the customer toward buying, without sounding pushy.
From the course: AI for WhatsApp Business RepliesWrite auto-replies for my WhatsApp Business for the top 10 FAQs: price, delivery, location, hours, refunds. Friendly and complete.
From the course: Automate Your WhatsApp Business with AI ChatbotsWrite a handoff rule: when a customer asks [trigger], the bot should say this and route to a human. Draft the exact message.
From the course: Automate Your WhatsApp Business with AI ChatbotsCopy any prompt, fill in the brackets with your details, and paste it into ChatGPT. Each one came from a paid Elimu AI course — unlock the full course for the complete set with step-by-step guidance.
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These guides are free. The courses behind them come with your own prompts, exercises and WhatsApp support — unlocked in minutes via M-Pesa.