AI for WhatsApp Business Replies
Automate customer responses, create professional reply templates and handle enquiries at scale on WhatsApp. Learn to build a response library for common questions, draft personalised replies in seconds, and set up quick-reply workflows for sales, support and follow-ups — for any Kenyan business type.
What you will learn
WhatsApp is how most Kenyan businesses communicate with customers. This course teaches you how to use AI to automate responses, create professional reply templates, and handle customer enquiries at scale. You will learn how to build a response library for common questions, use AI to draft personalised replies in seconds, and set up quick-reply workflows for sales, support, and follow-ups. The course covers both WhatsApp Business app features and third-party automation tools, with specific templates for restaurants, shops, service providers, and professional firms.
2 sample prompts from this course
Write professional WhatsApp replies for a [type of business] for these common questions: price, delivery time, availability, returns. Warm tone, under 30 words each.
Here is a customer conversation. Write a polite reply that answers the objection and moves the customer toward buying, without sounding pushy.
Unlock the full course for all 36 prompts, structured across 4 guided chapters.
Frequently asked questions
Will this work if customers send me WhatsApp messages while I am asleep or busy?
Yes — the response library and quick-reply templates are written so you can paste an answer in seconds, and the course shows how to set up saved replies in WhatsApp Business so common questions get an instant answer.
I sell on Instagram. Can I use these templates there too?
The prompts are built for chat conversations generally, so the same response library works for Instagram DMs, Facebook Messenger and direct WhatsApp messages. The course tailors each one to your business type.
Does it only work with the paid ChatGPT plan?
No. Every prompt runs on the free version of ChatGPT, which is enough for drafting and saving reply templates. The course just asks you to paste them into WhatsApp Business.
Related courses
This course is yours for KSh 600
Pay once via M-Pesa and the full course with 36 prompts lands on your WhatsApp within minutes, including free lifetime updates.